Job Overview:

We are seeking a customer-focused and organized Service Advisor to join our team. This role is perfect for someone who loves working with people, understands vehicle maintenance, and can provide a smooth service experience. As a Service Advisor, you will be the bridge between customers and our service technicians, ensuring all vehicle service needs are handled efficiently and professionally.

Key Responsibilities:

• Greet customers and listen to their vehicle concerns, service needs, and expectations.
• Provide expert advice on vehicle maintenance and repair options, ensuring clarity and transparency.
• Create and manage work orders, detailing required services, parts, and estimated costs.
• Coordinate with service technicians to ensure accurate diagnostics and timely repairs.
• Communicate service status updates to customers and explain any additional recommendations.
• Handle customer inquiries, resolve concerns, and ensure a positive service experience.
• Maintain detailed records of customer interactions, vehicle history, and service transactions.
• Promote service specials, warranty packages, and preventative maintenance plans to enhance customer satisfaction and dealership revenue.

Qualifications:

• Previous experience as a Service Advisor, Automotive Customer Service Representative, or related role is preferred.
• Strong automotive knowledge and the ability to explain technical details in a customer-friendly manner.
• Excellent communication, problem-solving, and organizational skills.
• Ability to work in a fast-paced environment and multitask effectively.
• Proficiency in basic computer systems and service management software.
• Customer-first attitude with a focus on building long-term relationships.
• Valid driver’s license with a clean driving record.

What We Offer:

• Competitive salary + performance-based incentives.
• Ongoing training and professional development opportunities.
• A supportive and team-oriented work environment.
• Career growth opportunities within the company.
• Employee discounts on vehicle service and repairs.